CHAPTER II REVIEW OF LITERATURE. service quality, service features and customer complaint handling on customer satisfaction in the Canadian retail banking sector. Based on their. Market Quality for Banking Products”, International Journal of Bank Marketing, Vol.15, p.32.
Literature Review About E Banking In India Finance Essay. articles, journals etc. Firstly, emphasis is made to define the term e-banking followed by literature review and methodology planned.. This study identified six dimensions of E- banking service quality i.e. convenience and accuracy, feedback and complaint management, efficiency.